General conditions


Article 1 – Acceptance of the conditions

1.1. By placing an order, you accept the terms and conditions of Like in a Box, as explained below.

1.2. Like in a Box is entitled to change these terms and conditions at any time. Your continued use of the Website implies that you agree to such changes. Your access to and use of the website are subject to the most current version of the general terms and conditions, rules and guidelines as posted on the website at the time of use. Please check the “terms and conditions” link on the Like in a homepage regularly to view the most current terms and conditions.


Article 2 – Scope

2.1. These general terms and conditions are fully applicable to every offer from Like in a Box and to any agreement between Like in a Box and the consumer.

2.2. The general terms and conditions that apply to the agreements with Like in a Box are always available to the consumer in electronic form prior to entering into an agreement, so that they can be easily stored on a durable medium by the consumer.

Article 3 – The offer

3.1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
3.2. The offer includes a complete and accurate description of the offered products, digital content and/or services. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true reflection of the offered products, services and/or digital content. Obvious mistakes or errors in the offer shall not be binding on the entrepreneur.

3.3. Each offer contains such information that the rights and obligations attached to the acceptance of the offer are clear to the consumer.


Article 4 – The agreement

4.1. The agreement is entered into at the moment of the consumer’s acceptance of the offer and the fulfilment of the conditions attached thereto.

4.2. When accepting the offer electronically, the consumer will receive confirmation from Like in a Box immediately upon receipt of the acceptance of the offer. As long as receipt of such acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement. Once Like in a Box has confirmed receipt of the order, the order shall be final.

4.3. Like in a Box may inform itself within legal frameworks regarding whether the consumer is able to meet their payment obligations, as well as regarding all those facts and factors that are important for a responsible remote conclusion of the agreement. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they shall be entitled to refuse an order or request with a reasoned argument, or to attach special conditions to the performance thereof.


Article 5 – Quality of the visual materials

5.1. The digital images that the consumer uploads must have a minimum pixel resolution. When uploading such images, Like in a Box indicates whether the digital images have the required resolution for printing. If an image does not have the minimum required resolution, Like in a Box shall not be held liable if it can nevertheless be uploaded.

5.2. Like in a Box shall not in any way be held liable if it is not pointed out in a sufficiently clear manner that the resolution is too low. The consumer accepts that the costs are charged for each order of a print of an image, even if the specified image’s resolution is insufficient or it is of insufficient quality to produce a sharp, clear and/or accurately-coloured image.

Article 6 – Prices

All our prices include shipping, taxes, VAT and income taxes.

Article 7 – Payment

7.1. Unless otherwise specified, the amounts owed by the consumer must be paid upon entering into the agreement.

7.2. However, if this was explicitly stipulated prior to entering into the agreement, payment may be made no later than 14 days after entering into the agreement. In such case, the invoicing conditions shall apply.

7.3. If advance payment is stipulated, the consumer cannot assert any rights regarding the performance of the order or service(s) before the stipulated advance payment has been made.

7.4. The consumer is required to report inaccuracies in payment details provided or stated to the entrepreneur without delay.

7.5. If the consumer does not fulfil their payment obligation(s) in time, after being notified of the late payment and given an additional period of 14 days by Like in a Box in order to fulfil their payment obligations, failure to make payment within this 14-day term shall increase the amount owed by the legal interest and Like in a Box shall be entitled to charge the extrajudicial collection costs it has incurred. These collection costs shall amount to a maximum of: 15% on outstanding amounts up to € 2,500.00; 10% on top of the subsequent € 2,500.00 and 5% on top of the subsequent € 5,000.00, with a minimum of € 40.00. The entrepreneur may deviate from the aforementioned amounts and percentages for the benefit of the consumer.


Article 8 – Delivery

8.1.  Delivery of the product shall be made by post or via international delivery services. Like in a Box may not be held liable for delays in delivery due to the postal service or other delivery services.

8.2. The delivery times indicated on the website are indicative only and are provided purely for information purposes. Under no circumstances shall they constitute an obligation of result and they are in no way binding.

8.3. If the delivery does not take place within the scheduled period, this may not in any case result in a form of compensation, refund or cancellation of an order.

8.4.  Private customers shall receive a debit note or invoice at the latest at the time of delivery. Professional customers shall receive an invoice at that same time.

Article 9 – Conformity

Like in a Box guarantees that its goods conform to the consumer’s order and the consumer’s normal expectations, taking into account the specifications of the product. Like in a Box guarantees that its goods comply with legal requirements at the time of placing the order.


Article 10 – Right of withdrawal

10.1. All goods are manufactured according to the consumer’s specifications. The goods are therefore entirely personal in nature and cannot be taken back. Consequently, cancellation of a final order as described in Article 4.2 of the general terms and conditions is not possible.

10.2. In the event that the consumer cancels their final order, the full invoice amount shall be due, in view of the highly personal and personalised nature of the ordered goods.

10.2. A withdrawal by the consumer is only possible when:

(1) The package was delivered damaged;

(2) A well-founded complaint or reason is given for the return of the package.

10.3. If the reason for withdrawal relates to an unsatisfactory quality of the printed image material, no refund can be given in accordance with Article 5 of the general terms and conditions, insofar as it was clearly stated, at the time of uploading the visual material, that said visual material was of insufficient quality to deliver the desired result.

10.4. The costs associated with the right of withdrawal shall be borne exclusively by the consumer. Only if the complaint or reason for cancellation is deemed valid shall Like in a Box bear the return costs.

10.5. In the event that the complaint or withdrawal is found to be well-founded, the consumer will have the choice between reimbursement of the ordered product or receipt of a new product.

Article 11 – Exclusion of the right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in a timely manner prior to the conclusion of the agreement:

11.1. Products or services whose price is subject to fluctuations in the financial market on which the entrepreneur has no influence and which can occur within the withdrawal period;

11.2. Products manufactured by the consumer according to specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision made by the consumer, or which are clearly intended for a specific person.


Article 12 – Refunds

Each refund will be automatically made to the account you used for the payment. For payments by bank transfer and prepayments, the refund will be made to the account from which the payment was made. If you paid via PayPal or by credit card, the refund will be made to your credit card or PayPal account. If you have used a gift voucher for your purchase, we will credit the relevant amount to a new gift voucher to be issued.


Article 13 – Liability

13.1. Like in a Box or its licensees, suppliers or vendors, their board of directors, management, employees or agents shall under no circumstances be liable for any special, incidental, indirect or consequential damages or for any damage resulting from the loss of use, data or profit, whether or not Like in a Box has been informed about the possibility of damage arising from or in connection with the use or operation of the site or failure to offer products or services that you have ordered from Like in a Box or its affiliates, including but not limited to damages resulting from error, omission, viruses, delay or interruption of the service. Like in a Box shall in no case be liable or responsible for any damage or consequences arising from or related to inappropriate or unauthorised use of this site or its content.

13.2. Like in a Box shall under no circumstances be held liable in any way whatsoever, directly or indirectly, in a special or any other way, for damage resulting from the use of this site or of another, in particular as a result of links or hyperlinks, including without limitation, all losses, work interruptions, damage to programs or other data on the computer system, equipment, software or other of the user. The website may contain hyperlinks to websites or pages of third parties, or indirectly refer to them. Placing links to these websites or pages in no way implies implicit approval of their content. Like in a Box expressly declares that it has no control over the content or other characteristics of these websites and can in no case be held liable for the content or features thereof or for any other form of damage resulting from the use thereof.


Article 14 – Intellectual property

The contents of this site, including the brands, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual property rights and belong to Like in a Box or entitled third parties.


Article 15 – Complaints procedure

15.1. Complaints about the performance of the agreement must be submitted to Like in a Box fully and clearly described within a period of 14 days from the delivery date.

15.2. Complaints submitted to Like in a Box will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

15.3. Complaints about a product, service or the service of Like in a Box can be submitted by e-mail or via the contact form on the website


Article 16 – Disputes

16.1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply shall be exclusively governed by Belgian law.

16.2. The courts of East-Flanders, Oudenaarde division shall have exclusive jurisdiction over any disputes.


Article 17 – Additional or different provisions

Additional provisions or provisions deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.